The Guest Screening Proccess

Many new homeowners considering renting out their property for the first time have questions and want to feel a little extra secure. Which we completely understand.

Part of our detailed work with our guests is the important guest screening process, ensuring that we match the best guests with your property. 
Our Head of Customer Success, Diana, explains our guest screening process in detail. This process is one of our top priorities, and we hope this information will answer your questions about how we select guests.

Diana says:
At Guestit, the security and well-being of our owners' properties is our top priority. To ensure that our guests meet our high standards, we conduct an in-depth screening of everyone who books our properties. 
This is an extra verification beyond what is done on booking platforms like Airbnb. In this way, we can ensure that the right guests rent the properties we manage and that they take care of the home as if it were their own. Even inside your property, with the help of installed digital tools and a strong focus on detail, we ensure that your home is secure.

Security: To protect your property from potential damage and your neighborhood from potential disturbances. Our goal is to ensure that our owners feel confident that Guestit prioritizes the well-being of their properties above all else, and part of this is to ensure good guests.

Trust: To create a sense of security and reliability between Guestit and the guests through the screening work we do. Because we prioritize the security of the properties we manage, we also strive for our guests to feel secure in knowing that we care about them too. Screening shows our high commitment and thoroughness.

Guestit's screening process:

Step 1: Using booking platforms with built-in verification 
Platforms like Airbnb have robust identity verification processes. They verify government-issued ID documents and confirm email addresses. Additionally, Guestit, as a professional host with updated guest profile views, can see previous reviews, travel badges, and other information about guests.

Step 2: Requesting additional verification via our online check-in form 
Even though booking channels have their own verification processes, we at Guestit have decided to take extra measures for security and use our own verification tool. This is done via an online check-in form filled out by all guests staying in one of our properties. Through this, guests provide us with valuable information such as a copy of their ID documents, names of all guests staying in the property, reason for the trip, and updated contact information. This information is then verified and approved by our customer service staff.

Step 3: House rules 
After filling out our online check-in form, guests need to read through our house rules. They are then asked to accept and sign these rules, which are then saved in our system. We take this extra step to ensure that all guests clearly understand what is allowed during their stay.

Step 4: Additional screening 
If we still have any uncertainties about the guest, we conduct a manual verification where the guest is contacted by phone by one of our customer service representatives. A series of verification questions are asked to confirm the purpose of the stay and the guest's identity. This is a final measure taken to guarantee that all our guests meet our standards. 
If a guest does not pass our screening and verification procedure, we cancel the booking. We make this decision to ensure that we only have guests who will take care of the property and the neighborhood. Additionally, to build a sustainable and long-term relationship with you, our owners, we believe that security is always the top priority.

5. Conclusion 
Our comprehensive guest screening process demonstrates our commitment to maintaining the highest standards of security and trust. By using digital tools and implementing thorough verification steps, we ensure that every guest respects and cares for the owner's property as if it were their own.

At Guestit, we believe that trust and security are the foundation of a successful rental. By prioritizing these aspects, we want to ensure a smooth and positive experience for both the owner and the guest. We work actively to build long-lasting relationships based on security and trust, where our owners can feel confident about renting out their property.