Guest's needs at the center of attention 24/7

Case Study: Putting the Guest's Needs First 24/7

By Olof Kernell • March 13, 2024
Guest's needs at the center of attention 24/7
Case Study: Putting the Guest's Needs First 24/7

About the owner Philip:
Philip works in marketing, has an artistic side, and owns a beautifully designed apartment in Kungsholmen. He is very careful about making sure his apartment is taken care of properly. Philip has furniture and other décor that he loves and doesn't want to be damaged in any way.

Instead of renting out his apartment on a long-term basis, Philip chose to become a part of the sharing economy with Guestit's help.
He wouldn't regret it.


Challenges:
  1. Responding to all inquiries within one hour and converting them into bookings
  2. Delivering a five-star experience in terms of communication and support to guests
  3. Ensuring that the apartment is kept in good condition

Implementation:
  1. Our customer service heroes always respond quickly and friendly to all inquiries
  2. We make sure that guests have all the information about the property, the area, transportation, and other important things
  3. We screen guests' profiles, previous reviews, and other sources so that only reliable guests stay in the apartment

Results:
  1. 100% response rate to guest inquiries, leading to more bookings and higher ranking
  2. Response to messages and inquiries within one hour and more five-star reviews than similar properties in the area
  3. Satisfied guests who leave five-star reviews, leading to higher revenue in the future



Our customer service heroes tell us:
"At Guestit, we love helping guests have an unforgettable experience in Sweden"
Maria

"We are always available when a guest needs help with anything, from check-in to restaurant recommendations"
Wahid
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