What guests are saying
S
Sammy
over 1 year ago
Ski trip, 4 friendsPositive: Excellent location. Clean and spacious apartment. Comfortable rooms. There is a walkbridge connecting the apartment complex and the ski lift. Only 50m from the front door to the closest lift.Negative: Expensive parking. While communicating with the staff via the app, there were several oddities. For example, the staff thought the apartment was located in Stockholm and not in Östersund, Åre. We also paid extra so we could have a late checkout, but our keys to the apartment were nevertheless disabled at the original checkout time. We tried to make sure this didn't happen by reminding the staff to extend the time the electronic keys would be usable. We were reassured that everything is in order, but this was not the case. Eventually we managed to resolve the situation with their support.
Nelli
over 1 year ago
The apartment was as described and our stay there was pleasant. The area was quiet and within a comfortable walking distance from the metro station. The balcony offered lovely views of the sea, and the neighborhood was home to friendly dogs :) The building is old, and even in this apartment, signs of its age are evident. In the bathroom, the shower cabin is indeed missing one door, which causes water to splash outside the cabinet. Outside, there is no floor drain, so the floor needs to be dried with towels after a shower. This could easily be remedied with a shower curtain if a new shower door cannot be obtained. We thought we were renting a regular apartment, but it turned out that the entire building was used for temporary rentals. This was surprising to us, as we had received prior reminders about sensitive neighbors, making it challenging to adhere to quiet hours. It felt as though we were already suspected of various infractions from the start due to the rather formal tone of the messages. If the service had been more personal and welcoming, we would gladly consider returning.